BPO Service & Support

BP ServiceA BPO manager co-ordinates and maintains harmony between the front end operations and the back end operations of a company. The key role of a BPO Manager is to be the link between the outsourcing organisation & the company to which these processes are outsourced and maintain cordial professional relationship. This course aims to provide both a simple yet effective way to learn how to set up the new BPO with industries best prevailing practice.

The course aims to get the best of BPO training & making it easy for new comer to grasp it.The Potential Career that we can immediately think of after completion of such Courses is like BPO Manager Service Delivery, BPO Operations Manager, Online Marketing Manager and Training Manager.

 Course Outline

BASICS OF BUSINESS PROCESS OUTSOURCING

•Benefit Growth & Model
•Types of Vendor
•Employee Structure
•Required Skill Set

Health Care and Human Resources BPO

•The American Healthcare Sector
•Future Trends and Threats
•Transaction Processing
•Elements of Back Office Services
•Reasons for outsourcing HR
•Activities involved in HR BPO

English and Information Technology

•Neutralization of Accent
•Emphasis on LSW Skills
•Business Replies and Etiquette
•Introduction to computer components

Introduction to Computers

•Storage Devices and Networking
•MS-Word, MS-Excel, Power Point
•Data Conversion Techniques
•File Management and Scanning

Call Center Technology & Techniques

•Typing Tutor and master Technique
•Advance MS Word, MS Excel & PP
•License/Vendor Management
•ITES and Back Office function

Case Study and Practical Application

•ITES and Back Office function
•Workflow Management
•Workforce productivity
•IVR, ACD, IPLC, VOIP, Dialers

Product Integration Infrastructure

•Security and compliance
•End User computing

General Business Technology

•Infrastructure Management
•Server
•Data Center
•IT Infrastructure

While we deliver regularly scheduled ONLINE courses, groups of six or more can reserve private training at a time most convenient for them. If you’re in need for BPO Services; we not only support you we make one available for you as well.