Frequently Asked Questions
Is there a way to make the courses load faster?
The best way to improve browser performance is by improving your Internet connection or modem speed, or by freeing system memory (RAM). By improving your Internet connection or modem speed, you should see an increase in browser speed. If you have a fast internet connection but you are still experiencing slow browser performance, try closing all open programs running in the background, for example, word processors, graphic applications, etc.This will free up additional memory that your browser can use to load our courses faster.
Will my computer run the My Web Prof. Courses?
Except stated expressly in the course explanation, computers that successfully pass the following test should be able to successfully run My Web Prof. Courses. You can check for the system requirement in the course information or under News and Information Tab Menu. In order to certify proper course advancement tracking we recommend a standard internet connection.
Do I require any additional software or plug-ins?
Yes. Flash, Adobe Acrobat Reader, and Windows Media Player are commonly used in My Web Prof. Courses. If you are not sure if you have the required plug-ins call support or tag on the instructions for downloading only the plug-ins you need. If you are still not sure about anything? Follow the golden rule Ask Support
I had to leave the course temporarily while I was working on it. Now it says I’ve been timed out. What does that mean, and how do I get back to where I left off?
Your session will automatically be timed out after 15 minutes of inactivity. If you attempt to continue, you will be advised of the time-out via a pop-up window. You will need to close the pop-up window, exit the course, log out of LMS, and log back in to continue with your session. You will go to where you left off on the course title screen.
Can you give me the Step by Step Procedure to log in / re log in?
In the advisory pop-up window, click “OK”, or click the “X” in the top right-hand corner.
1.On the LMS screen, click “LOGOUT” in the top right-hand corner.
2.On the My Web Prof. website, click “Login” beside Returning Student.
3.Enter your “user id” and “password”.
4.Under Active Courses in LMS, click “Continue” beside the course name.
I can’t see the course after I hit Start from My Web Prof. Courses page. Do I need to turn off my Pop-Up blocker(s)?
Yes, please turn off all Pop-Up blockers while running My Web Prof. Courses. It will Work
Why am I unable to hear audio in the courses?
First, ensure you have a sound card properly installed in your computer. If you do not, consider purchasing one to enhance your learning experience with My Web Prof. Several of our courses require a sound card for successful course completion. you do have a sound card in your system and it is not working properly work with My Web Prof. courses, try the following:
Test your sound card with other software programs to ensure the sound is working properly. If the sound is not working with your other programs, it won’t work properly with My Web Prof. Courses.Try closing all open programs prior to launching your My Web Prof. Courses; there may be several programs accessing the sound card at the same time.
If sound still doesn’t work after closing other programs, you may have a hardware conflict. If you suspect there might be a hardware conflict on your system, refer to your hardware documentation or computer vendor for tips on resolving hardware conflicts.
My Web Prof. Courses screens aren’t refreshing properly. What should I do?
If your screens aren’t refreshing properly, make the following changes to override the web browser’s temporary Internet files settings:
1.Launch Internet Explorer.
2.From the View Menu, select “Tools“, then “Internet Options“.
3.Click on the “General” tab.
4.Under the Temporary Internet Files section, click “Settings“.
5.Under the heading “Check for newer versions of stored pages“, select the option “Every Visit to the Page“.
6.Click “OK” to exit.
Why is course progress not being tracked accurately after I complete a page or a module?
The tracking between your course and the My Web Prof. Courses can be impacted by the reliability and speed of your Internet connection. This is because many variables are passed between the course and My Web Prof. LMS to properly track each page and module that you have visited or completed. If you have a slow or unreliable Internet connection, you may experience inaccurate course progress tracking within your course or the My Web Prof. LMS as page-tracking values may have been lost, overwritten, or sent incorrectly to our servers. To help improve the reliability of course tracking, please ensure that you allow an adequate amount of time for each page of the course to load before proceeding to view a new page; this will likely provide extra time for the course and My Web Prof. to send and update course tracking information. Course tracking accuracy should not impede your ability to successfully complete a course and receive your credit.
Text is not displaying properly. What should I do?
There are two reasons text may not be displaying properly within the My Web Prof. web site. Your display fonts within Windows may be set to “Large” fonts, or the text size within your browser software may be set to “Larger” or “Largest“. Within your browser software, medium text size or smaller is the recommended setting for viewing My Web Prof. Courses.
To change your windows font size, go to “Display Properties” in your Control Panel, and choose “Settings – Advanced“. Change font size to small fonts. Click “Apply“, then “OK”. Restart your computer if prompted.
To change your font size in your Browser, from within Internet Explorer, select “View” on the top menu bar. Select “Text Size” Change the size of the text to Medium, Small, or Smallest. Test each text size to see which one resolves your issue.
Are My Web Prof. Courses compatible with AOL software?